"It should be a little bit easier."

In an episode of the West Wing a couple guys who work in the White House get stranded in middle America after their motorcade leaves with out them.  At their hotel bar they meet a guy who is looking at colleges with his daughter.  They had just toured Notre Dame and the guy says, "I make $55,000 a year and the wife brings in another 25.  My boy is in public school and its no good.  No art or music, and you can't get him away from a piano.  I think of what would happen if I slipped on the front steps.  It should be a little easier.  Just a little bit.  That little bit would make all the difference." 

  

Yesterday was moving day for Kenzie and the Kids.  At noon we went to McDonalds drive-thru and ordered 

2 quarter pounders, one with pickle and mustard only

2 Happy Meals with 6 piece nuggets, sweet and sour sauce.

Chicken sandwich, 2 unsweetened teas, 1 diet Coke and 2 juices.

We ended up with 1 quarter pounder, both teas were sweetened and no juices.  

It should be just a little bit easier.

We finally cut the cord.  The bill was, on average $210 without any premium stuff.  Yeah, we got internet with that but still, the bill was over 200 very month.  It should be just a little easier.

My preferred coffee creamer is International Southern Butter pecan.  It can make bitter into candy.  Coffee was served every morning when I started working for Uncle Ed on the farm at 17.  Black without sugar.  Today, I prefer the softer, less edgy stuff.  You think I can find that stuff around here.  I go on minor panic mode every time I run low.  For some reason stores carry other same-brand without fail, but for some reason my favorite is like finding 4 leaf clovers.  It should just be a little bit easier. 

This is tax season.  Somehow I have to add up my own bill.  Where does that ever happen.  The government demands so much from my income, then why don't they just give me a bill instead of me having to do it?  And, if I don't do it right, they let me know with a penalty, fine or jail.  It's like a pop quiz: we know you are unprepared, don't control the rules, and don't know how we are going to grade.  I don't want to go all Forbes on you, but what is wrong with a flat tax?  Remember when old Steve said we should just get a postcard with our rate, dependents and X percent?  It should just be a little easier.

CEO's listen up.  The most important part of your company is NOT product, pipeline, employee benefits, state taxation, presentation or advertising.  The most important part of your company is customer service.  It is also the cheapest part.  A bank of phones, or one, a friendly person who advocates for the customer is all you need.  And yet, it seems you CEO's don't understand, grasp or care about it.  Customers are more willing to not go to a business again than those who do when they have problems.  I have too many examples to list here, and think you might, too.  It should just be easier.